Patient Portal for Multi-Specialty Hospital Chain
Designed and shipped a patient-facing portal with appointment booking, lab results, and telemedicine — serving 40,000 monthly active users with 99.97% uptime.
The problem
Patients had to call the hospital for everything — booking appointments, checking lab results, requesting prescription refills. The existing website was a static brochure. Wait times on the phone averaged 8 minutes, and no-show rates for appointments were 28%.
The approach
We proposed a phased rollout: appointments and lab results first, telemedicine second. We built against the hospital's existing HIS (Hospital Information System) API rather than replacing it. We chose server-side rendering for the patient-facing pages to keep load times under 2 seconds on 4G connections, which most patients used.
What we built
- Appointment booking with real-time doctor availability and SMS/WhatsApp reminders
- Lab results viewer with PDF download and historical trend charts
- Telemedicine module with video calling, e-prescriptions, and payment
- Admin dashboard for hospital staff to manage schedules and patient queues
Outcomes
Stack used
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